Frequently asked questions
Order support guide
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who operates this store?
Simple Modern is operated by Access Asia. The business address is 4898 East Ave, Austin, Texas, 78751, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Where should an approved return be sent?
Approved returns are directed to 4898 East Ave, Austin, Texas, 78751, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@maglitesus.com or call 480-276-1414. Support availability is Weekdays 9 AM to 5 PM.
Is there a restocking fee?
No restocking fee is charged for eligible returns.